We have been made aware of an email scam that is circulating. The message appears to be sent by Fiserv, who provides processing services for many financial institutions, including North Shore Bank. By paying attention to the following, you can avoid being scammed.
How You Can Identify The Fraudulent Email?
- The fraudulent email has a subject line that reads:
eNFACT Case # (and a series of numbers are listed here).
- The body of the email reads:
To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity which may include a sudden change in locale (such as when a US-issued card is used unexpectedly overseas), a sudden string of costly purchases or a pattern associated with new fraud trends.
An eFACT Case was generated for the card holder below: Listed will be dates and dollar amounts of suspect transactions
The eNFACT Case is generated when a suspect transaction is detected.
If this transaction was not generated by you as the credit card holder please follow the steps as shown at: http://www.efactnotify.com/
Please be sure to complete the Case Resolution Notification (CRN) Form at (http://www.efactnotify.com/).
If you have any questions, or would like additional information pertaining to this eNFACT Case, please contact the card center at 800-262-2024.
IMPORTANT: These emails are NOT being generated by the bank, Fiserv or the card servicing company.
What Should You Do If You Receive The Email?
If you receive such an email, do not click on any links and just delete the email.
If you have already received the email and followed any of the links or called the listed number and shared any sensitive information, please contact us immediately so that we may help you protect your accounts.
North Shore Bank is here to answer any questions you may have about this or any other suspicious emails you receive. Visit the Security section of our website for more helpful tips.
